My camera goes offline a lot, how can I fix it?

The camera going offline is related to the network, power cord and firmware. Here are some suggestions for your reference.

① Unplug the camera/router and plug it back in to see if the indicator is stable. Then refresh the app page to see if the camera is online.

② Install the camera closer to the router.

③ The defective power cord and unstable network could cause the offline issue, please replace the charging cable or power plug.

④ Linking camera and cell phone to the same network / changing cell phone networks

⑤ If there are multiple devices, turn off some of them.

⑥ Use a network cable to connect ( if the camera supports it) and adjust the antenna.

If it's not working, please reset the camera and reconnect it on the app.

① Please install the indoor camera within 3 feet from the router, outdoor camera within 5 feet. Network signals within an effective distance will make the camera work more stably.

② Please press and hold the reset button of the camera for 5-10 seconds, wait for a moment, the indicator will flash blue and red.

③ Make sure your WIFI name/WIFI password is correct.

If it doesn't work, please email us at service@wansview.com and provide us with a photo of the sticker at the bottom of the camera, and tell us:

1. Does this happen recently or is it been a long time?

2. Have you changed your router recently?

3. Which status of the indicator light (red/blue; steady or flashing slowly/fast)?